Policies

Fulfillment and license terms

All prices are in United States Dollars (USD).

All software is downloadable from the website and can be registered immediately upon purchase.

When you purchase a license, you can install our plugins on as many computers as you like. If you want to run the plugin on more than one computer simultaneously, we require that you buy a license for each computer. This license approach is designed to let legitimate owners get work done, whenever and wherever they need to, without worrying about authorization issues. Your name will appear in the UI of your licensed software as a reminder of your awesomeness.

We encourage you to try the demo before you buy, and make sure you’ll be happy with the software. But if you find unexpected problems within 14 days of purchase, let us know and we will issue a refund.

A license purchased directly from us can be transferred for a small service fee. Contact us at support@madronalabs.com for details.

Though we've tried to cover it all in plain English here, the End User License Agreement (EULA) you agree to when you install the software is our legally binding agreement. Please read it when installing, and let us know if you have any questions.

Privacy

This website (madronalabs.com) uses cookies to store information you have entered, so you don’t have to re-enter it each time you visit. We will never share ithis information with a third party.

Madrona Labs uses the Secure Sockets Layer (SSL) protocol to encrypt your credit card and confidential information when you purchase from us. No financial or credit card information is stored on our server.

Participation on our user forums can be done using a user name and avatar of your own choice. Your legal name and email will not be available to other forum users.

Code of Conduct

Madrona Labs is dedicated to providing a safe, inclusive, welcoming, and harassment-free space for all participants. Our Code of Conduct exists because of that dedication, and we do not tolerate harassment in any form.

This Code of Conduct applies to the Madrona Labs forums, as well as in one-on-one communications pertaining to Madrona Labs business. Participants violating our Code of Conduct may be penalised or expelled at the discretion of Madrona Labs staff or community moderators.

Behavior

Appropriate behavior contributes to the health, safety, and longevity of the Madrona Labs community and includes:

Participating in an authentic and empathetic way.
Representing the community in a positive, professional way.
Using welcoming and inclusive language.
Exercising consideration and respect in your speech and actions.
Refraining from demeaning, discriminatory, or harassing behaviour and speech.
Alerting community moderators if you notice a dangerous situation, someone in distress, or unresolved violations of this Code of Conduct.
Attempting collaboration before conflict.
Gracefully accepting well-communicated constructive criticism.

Harassment is grounds for removal from the Madrona Labs forums and includes:

Discriminatory language and actions related to gender, sexual orientation, disability, mental illness, neuro(a)typicality, physical appearance, body size, age, race, religion (or lack thereof), or other identity markers.
Excessive trolling or sustained, uninvited disruption.
Insults or personal attacks.
Violent or personally objectifying material.
Gratuitous or off-topic sexual images.
Unwelcome sexual attention.
Violent language or threats of violence.
Incitement of violence towards any individual, including encouraging a person to commit suicide or to engage in self-harm.
Deliberate misgendering or use of “dead” or rejected names.
Pattern of inappropriate social contact, such as requesting/assuming unprofessional levels of intimacy with others.
Continued one-on-one communication after requests to cease.
Deliberate “outing” of any aspect of a person’s identity without their consent.
Threatening to post or posting other people’s personally identifiable information without consent.
Publication of non-harassing private communication without consent.
Blogging, tweeting, or otherwise communicating with intent to harm someone’s reputation, i.e., “making an example” of a community participant.
Intimidation, stalking, or following.
Harassing or unwanted photography or recording, including logging online activity for harassment purposes.
Other conduct which could reasonably be considered inappropriate in a professional setting.
Advocating for, or encouraging, any of the above behavior.

Procedures

If you wish to bring any violation of the Code of Conduct to the attention of the site moderators, please email support@madronalabs.com.

Madrona Labs staff and moderators can choose to delete posts, close threads or change their subjects.

Please do not delete posts or comments you’ve made unless:

You sincerely made the post in error (like accidentally posting in the wrong group, for example) and
Deleting will not interfere with a group discussion.

We will not name harassment victims without their consent. At our discretion, we may publicly name a person about whom we’ve received harassment complaints, or privately warn third parties about them, if we believe that doing so will increase the safety of the Madrona Labs community or the general public.

Legal notices

All trademarks mentioned on this website are the property of their respective owners. Such mention does not imply an endorsement or any connection.

Madrona Labs owns the content of this website including the software and all trade secrets, copyrights, and other intellectual property rights therein.

VST and VST3 are trademarks of Steinberg Media Technologies GmbH. Audio Unit is a trademark of Apple, Inc.